1) How do I redeem or claim the Petrol & Toll Rebate?
Kindly approach any of the Genting WorldCard Centres at the Resort to redeem a Petrol & Toll Rebate voucher and proceed to the main cage located in Circus Palace, Casino de GENTING to claim the cash. Please note that you will be required to have sufficient Genting Points for deduction depending on the amount of rebate and you would be required to present your Genting WorldCard and Identification Card for verification.

Members are not required to produce any toll or petrol receipt(s). Members are allowed to redeem a maximum of 2 reimbursements per month provided that the second reimbursement is claimed 1 week after the first reimbursement. All reimbursement amounts will be based on the members' place of residence as recorded in their membership application. For members residing in Malaysia, Singapore and Thailand, there is a minimum rebate of RM50 (for 50GP deduction). Please refer to the below website for the rate capping:
http://www.genting.com.my/en/casino/promotions/petrolntoll.htm

2) How can I be entitled for the Complimentary Room night stay for my birthday or other promotions?
The Complimentary Room Promotions offered to Genting WorldCard members are based on a selection criteria that is automatically set and programmed by the membership system. Qualified members will be notified via an invitation letter.

More importantly, members are encouraged to flash their card at the gaming tables, slots machines and outlets (food & beverage) in order to earn Genting Points / WorldCard Points, as this will allow the management to extend appropriate invitations to members.



3) Can I know more on the utilisation period of the Complimentary Room? 
Most of the complimentary room vouchers are applicable for low and shoulder season only, from Sunday to Friday and are not applicable on Saturday, eve of Public Holidays, and Public Holidays of Malaysia and Singapore. However, there are also complimentary room vouchers that are applicable for low season only. Room reservation is  based on first-come-first-served basis and subject to availability.



4)  Is it possible to extend the validity of complimentary rooms, change the hotel room entitlement and/or upgrade the hotel room type?
No. In accordance to the Genting WorldCard Membership terms & conditions, complimentary room is not extendable and non-exchangeable. Kindly utilise the complimentary room within the validity period.

5)  I have redeemed the complimentary entitlements in the birthday promotion letter sent by postage mail. Subsequently, I received an email as well, so does that mean that I am entitled for 2 birthday bash complimentaries?
No. Please be informed that the e-news serves as a reminder for your Birthday Bash complimentary entitlement (s). If you have redeemed the said entitlements, please ignore the mentioned e-news.



6)  What is the objective of awarding the complimentary rooms?
Complimentary rooms are meant to reward Genting WorldCard members in conjunction with different occasions and activities. We offer different types of entitlement(s) to members and strongly encourage members to redeem and utilise the entitlement(s). All offers are updated and controlled via our membership system in order to deliver a better complimentary programme to our members.



7)  Do I have to redeem the entire ‘package’ if I am invited under a complimentary promotion?
Yes. All complimentary vouchers must be redeemed at any Genting WorldCard Centres prior to its utilisation. However, you have the option to choose not to use your complimentary vouchers on the same day. But you need to utilise the vouchers before the expiry date stated on the vouchers.



8)  I have misplaced my complimentary voucher. Can I request for another one?
No. In accordance to the Genting WorldCard Membership’s terms & conditions, we regret to inform that any complimentary voucher that is lost or stolen will not be replaced.



9)  What are the packages/programs that Casino Group & Tour Program counter offers? Am I eligible to purchase the packages/programs?
Casino Group & Tour Program counter currently offers the following packages/ programs: -

*Management reserves the right to change/alter/delete the package entitlements without prior notification.

These programs are applicable to all appointed agents / walk-in foreigners / First World Hotel guests only. Each eligible participant is allowed to participate in only one of the packages per day.
Please call +(603) – 6105 2145 for more information.



10)  What are the charges for the international shows?
The prices of our international show ticket vary depending on the artistes and seat location. Genting WorldCard Members may enjoy discounts on selected shows and concerts. For more details kindly visit
http://www.genting.com.my/en/live_ent/index.htm

11)  What benefits or privileges do foreigners have?
Foreigners visiting the resort for the first time would be allowed to enter International Room (IR) using a Thematic Card without any sponsorship. Besides, overseas patrons can participate in the exciting Premier Holiday Packages promotion, which offers accommodation at the Highlands Hotel, meals, airfare subsidies and entry to the exclusive VIP Room Program Pit. For more details please call +(603)-27181189.