To answer some of the queries you may have as promptly as possible, we have compiled a list of Frequently Asked Questions.
Promotions
1)
How do I redeem or claim the Petrol & Toll Rebate?
2)
How can I be entitled for the Complimentary Room night stay for my birthday or other promotions?
3)
Can I know more on the utilisation period of the Complimentary Room?
More
Gaming
1)
What are the differences between Mini Baccarat and Baccarat?
2)
Would a Genting
WorldCard
(Green) member be eligible to earn Genting Points while gaming in International Room?
3)
What are Match Play Vouchers?
More
WorldCard
Membership
1)
What happens if I have lost / misplaced / forgotten to bring my Genting
WorldCard
?
2)
What is the criteria for upgrading the Genting
WorldCard
?
3)
How can members update their particulars?
More
Others
1)
What incentives do I enjoy when I purchase items at the Genting Rewards Gallery?
2)
What is the dress code to enter Casino - VIP Room?
3)
Can I enter the casino with a camera?
More
The questions have been grouped by topic for your easy reference. However, if your question is not listed or you need additional information, please let us know how we can help you by clicking on the
Contact Us
link.